Frequently Asked Questions

Everything you need to know about your Velvet Dreams experience.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return or exchange.

Do you offer international shipping?

Yes, Velvet Dreams ships to over 50 countries worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products ethically sourced?

Absolutely. We partner with manufacturers who adhere to strict fair labor practices and prioritize sustainable materials to ensure quality and integrity.

Can I change or cancel my order after it has been placed?

We process orders quickly, but we offer a 1-hour window after purchase for any modifications or cancellations. Please reach out to our chat support immediately for assistance.